We are confident that the quality and execution of our services are supreme, so we will never ask you to commit to a long-term contract. If you are unhappy with our services, you can cancel anytime without hassle or a complicated process.
To cancel any service, you can fill out the form on our Contact page or text us at 214-699-6416 and let us know that you would like to cancel. You won’t be asked any additional questions or have to wait on a long, drawn-out hold to cancel your account. We aim to treat our customers the way we want to be treated.
No one likes complicated bills and hidden fees. Our billing is cleanly itemized and easy to understand, so you don’t have to worry about any hidden fees or charges on the bill breakdown that don’t make sense and ultimately causes confusion and frustration.
After every service visit, we will send you an email that contains a complete breakdown of what was done, images of your pool and or equipment, and details of the chemicals that were used in your service. We make it simple and easy to understand and are always available to answer any questions you might have.
We offer a 30-day money-back guarantee for all new customers. Going with a new pool service company can be a tough decision. Try us out, and if you are unsatisfied with our services, we will give you a full refund, guaranteed—no worry or stress on your end.
We want to remove any fears or worries about trying Odin Pools for your pool service and repair needs. Within the first 30 days, if you are not satisfied with the service, you can request a full refund. We do not require a specific reason for the request and process the refund on the same day that it is requested.
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