- 469-430-1620
- info@odin-pools.com
FAQ’s
General Questions
Although this varies from pool to pool, the industry standard is running your filter pump 1 hour for every 10 degrees of outside temperature. If the outside temperature is 90 degrees, you would need to run it for 9 hours. If the outside temperature is 80 degrees, you would need to run it for 8 hours & so on.
Typical water loss for most pools is about ¼” per day. If you’re losing more than ½” per day, you might have a leak. Adding water to your pool every week is normal. Maintaining proper water level is necessary for proper circulation and equipment function.
Water chemistry is the most vital aspect of pool maintenance. Water that is out of balance could not only result in damage to the pool equipment but also to the interior finish of the pool. We will test and balance your water chemistry on each weekly visit.
Pricing Questions
Our labor is billed in advance, and our chemicals are billed in arrears. The first invoice you will receive will be for labor only, with a pro-rated amount when applicable. The invoices that follow will be for the chemicals used in the previous month + the labor for the current month.
If you need to cancel, your final invoice will be for chemicals only.
Invoice 1: $149+tax LABOR ONLY FOR MONTH 1
Invoice 2: $XX for chemicals used in month 1 + $149+tax LABOR FOR MONTH 2
Invoice 3: $XX for chemicals used in month 2 + $149+tax LABOR FOR MONTH 3
Final invoice: $XX for chemicals used in a final month only
We make canceling your account simple and easy. All you have to do is text us that you would like to cancel your service, and please include your name and address. We promise not to ask any intrusive questions as to the reason why you want to cancel. Please send the text to 214-699-6416, and we will take care of the rest.
With a set rate of labor, the only variable will be in what chemicals are used each month. Weather, temperature, swimming frequency & exposure all play significant roles in chemical usage. The chemical demand will typically be highest in the summer months, lower in the spring and fall months & lowest in the winter months.
Service Questions
Odin provides the following each visit for weekly maintenance:
- Test and maintain pool chemical levels according to industry standards and LSI balance.
- Empty all skimmer and pump baskets, cleaner bags & strainers.
- Skim all debris from the surface of the pool.
- Brush all pool/spa steps, walls & interior.
- Vacuum all debris from the pool/spa floor.
- Email a report detailing all chemical levels, chemicals added, any actions performed + notes & pictures.
If we need to reschedule your scheduled service due to weather, inability to access the pool area, or a hostile pet, we will notify you via email and provide details on the next available service date.
Maintaining proper water level & emptying skimmer baskets as needed are the most important things you can do in-between visits to ensure optimal pool performance.
